Refund Policy
At Largo Ventures, operating under the brand KeysGalaxy, we are committed to providing exceptional services that meet the highest standards of quality and customer satisfaction. Our refund policy is designed to ensure clarity and fairness for our valued clients. Please read the following terms carefully to understand your rights and obligations regarding refunds.
1. Eligibility for Refunds
Clients may request a refund within 30 days from the completion date of the service. Refunds are applicable under the following circumstances:
- The service delivered does not align with the terms outlined in the service agreement.
- The service was not provided as promised due to our oversight or error.
- Clients have not received their product or service as agreed upon within the stipulated timeframe.
2. Request Process
To initiate a refund, clients must submit a formal request by contacting our customer support team at Orders@keys-galaxy.com. The request should include:
- Order Number: Clearly state the order number associated with your service.
- Description of the Issue: Provide a detailed description of the issue you encountered.
- Supporting Documentation: Include any relevant documents, such as screenshots or emails, to substantiate your claim.
Our team will acknowledge receipt of your request within 2 business days and will begin the review process.
3. Refund Evaluation
Once a request is received, our team will conduct a thorough evaluation within 5 business days. We reserve the right to request additional information or clarification regarding the service in question. This step ensures that we fully understand the context of the request and can make an informed decision.
4. Approval and Processing of Refunds
If the refund request is approved, the refund will be processed using the original payment method. Clients can expect the refund to be completed within 14 business days. Please note that any transaction fees charged by payment processors will be deducted from the refund amount.
- Payment Provider: We utilize SumUp as our payment provider. Clients should keep in mind that the time it takes for the funds to appear in their account may vary based on their bank’s processing times.
5. Non-Refundable Services
Certain services may be non-refundable, including but not limited to:
- Customized projects or consultations that have already commenced.
- Services specifically labeled as non-refundable at the time of purchase.
- Any licenses or digital products that have been activated.
Clients will be informed of any non-refundable terms prior to the confirmation of service.
6. Cancellations and Changes
Clients wishing to cancel or modify a service must do so at least 48 hours prior to the scheduled service time. Cancellations made within this timeframe may incur a cancellation fee equal to 50% of the service cost.
- If a cancellation is necessary, please notify us as soon as possible to avoid fees.
7. Dispute Resolution
In the event of a dispute regarding the refund process, clients are encouraged to resolve the matter directly with our customer support team. Should further assistance be required, a formal complaint may be escalated to management.
- We aim to resolve disputes fairly and amicably, valuing our clients’ satisfaction.
8. Contact Information
For any inquiries related to this refund policy or to initiate a refund request, please contact us:
- Email: Orders@keys-galaxy.com
We appreciate your understanding and cooperation regarding our refund policy. Your satisfaction is our priority, and we are committed to ensuring a positive experience with KeysGalaxy.