At KeysGalaxy, we are committed to delivering high-quality services to our clients. This delivery policy outlines the procedures and expectations regarding the delivery of our services, specifically in the areas of administrative support, project management, human resource management, and financial administration.

1. Service Delivery Model
Our services are provided on a monthly basis, tailored to meet the specific needs of our clients. We collaborate closely with clients to understand their requirements and deliver solutions that align with their objectives.

2. Timeline for Service Delivery

  • Initial Consultation: Upon agreement to proceed, we will schedule an initial consultation to discuss the scope of work, deliverables, and timelines. This consultation will occur within 5 business days of contract signing.
  • Monthly Work Schedule: Services will be delivered according to a predefined schedule agreed upon during the initial consultation. Regular updates and progress reports will be provided to ensure transparency and alignment with your expectations.

3. Communication and Updates

  • We prioritize open communication with our clients. Clients will receive regular updates regarding the status of ongoing projects via email or scheduled meetings, as agreed upon.
  • Clients can reach out to our support team at any time with questions or concerns regarding the services being delivered.

4. Quality Assurance
KeysGalaxy is dedicated to maintaining high standards of quality in all services provided. We will review deliverables internally before sharing them with clients to ensure they meet our quality standards and align with the agreed-upon scope of work.

5. Modifications to Services

  • Clients wishing to modify the scope of services must submit a request in writing. Modifications will be reviewed, and adjustments to timelines and pricing will be communicated.
  • We will make every effort to accommodate reasonable requests for changes; however, significant changes may require a new agreement.

6. Delivery of Work

  • All work will be delivered electronically via email or through secure online platforms, ensuring that all documents are accessible and easily downloadable.
  • Clients will receive a confirmation email once work has been delivered, including any necessary instructions for accessing or using the provided services.

7. Client Responsibilities
To facilitate timely delivery, clients are expected to provide any necessary information, resources, or feedback promptly. Delays in providing these inputs may impact the delivery timeline.

8. Contact Information
For inquiries related to service delivery, please contact us at: